The Letting Process

How can I  arrange a viewing?

You can do this by calling us on (01752) 656480 or emailing our team on, we carry out viewings to suit you, and that includes evening and weekend appointments.


Rents are normally quoted per calendar month, and payable monthly in advance. The tenant is responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order and there may be a charge for late payment.

I have viewed a property and would like to take it?
Excellent! You can do this by calling the office (01752) 656480 and we can take your details. At this point we will email/send you a Tenant Terms of Business to complete prior to starting the referencing application via Vouch, and also an invoice to pay the holding fee (This is equivalent to 1 weeks rent)

How long should I expect the referencing process to take?
Once we have received your completed Tenant Terms of Business form, you will receive a link to our referencing partner Vouch. This is where you enter your personal information so Vouch can obtain references to include a credit check, employment reference and if applicable a landlord reference. You should allow 2-3 days for referencing to be completed however this may vary.  Referencing is subject to Landlord approval. We recommend that you contact your referees advising them to expect a reference request and ask them to reply promptly to minimise any delays.  We  advise that you contact our Lettings Manager on a regular basis during the referencing process to ensure that we have all of the relevant information.

 We will require identification for each tenant and any guarantors with your application form. We require a passport and a copy of a utility bill or bank statement showing your current address. If you do not hold a valid passport, please contact us immediately, so we can discuss other options to satisfy the ‘Right To Rent’ regulations.

When am I required to pay the damage deposit?
We will ask you to pay the damage deposit upon completion of satisfactory referencing. The deposit amount is the equivalent to 5 weeks rent.

I have been informed that my references have passed, what next?
Upon completion of satisfactory referencing, we will contact you to arrange a suitable appointment time to meet our Lettings Manager at the property to sign your tenancy agreement, this is usually the day you move in. The day before this appointment, you will be required to pay the first month’s rent in advance and the damage deposit (if not paid already paid).

Your bank details including your banks full postal address will be required at this appointment in order to set up a standing order mandate. You will also be asked to provide proof of address and identification.

How do I make payments?
All payments must be made by bank transfer. We cannot accept personal cheques or Building Society cheques.

I am moving in with another tenant(s), do we all have to be present to sign the agreement?
All tenants must be present to sign an agreement, if any tenants are unable to be present they should contact the office beforehand to make alternative arrangements. If it is a joint tenancy all the tenants must make an appointment to sign at the same time.

Will I receive my keys when I sign my agreement?
You will receive your keys at the time of signing the agreement if this is also your tenancy start date and  all payments having being received and cleared.

How should I pay my rent thereafter?
All rental is to be paid monthly and payments received after occupation must be paid direct into our account by Standing Order, this will be set up at the time of signing your tenancy agreement.

Will I be provided with an inventory?
Yes, you will be provided with an electronic copy  at the commencement of your tenancy. You will be given seven days from receipt of the inventory to check it through, make comments and electronically sign. The inventory will be held in our file until the end of the tenancy.

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